1. WHAT IS QUALITY?
The level of a group of pre-existing features for an object meets the requirements. This includes meeting customer satisfaction, as well as being free from errors that cause rework or from output/output failures, customer dissatisfaction, customer complaints and others.
2. WHAT IS MS ISO 9001: 2015?
MS ISO 9001: 2015 is:
a) the ability to consistently provide products and services that meet customer needs, as well as applicable statutory and regulatory requirements;
b) facilitate opportunities to increase customer satisfaction;
c) state the risks and opportunities relevant to its context and objectives;
d) the ability to demonstrate conformity to the requirements of the established quality management system.
3. WHY DOES IT NEED TO BE IMPLEMENTED?
Its implementation at UTeM will give confidence and trust to customers, and to show the ability of key processes namely in teaching and learning, research, consulting and community services that meet their needs and give satisfaction to them.
4. WHAT ARE YOUR RESPONSIBILITIES?
Each staff is responsible for adhering to the quality system specified in the registered scope of implementation. This means that all procedures or work instructions must be applied while performing the main functions of the organization with a view to providing customer satisfaction. Records need to be maintained regularly as evidence to the system.
5. WHAT ARE THE BENEFITS TO THE ORGANIZATION?
Among the benefits that can be obtained are: -
- Consistent processes in the organization
- Produce or provide the services expected
- Every staff will be more focused
- Increase organizational effectiveness
- Increase customer confidence
- Quality improvement
6. WHAT DOCUMENTS NEED TO BE CREATED IN IMPLEMENTING MS ISO 9001: 2015?
MS ISO 9001: 2015 is a Standard that does not require much document preparation compared to previous versions. The 2015 version states that the organization only needs to prepare one Quality Manual and six procedures, namely Document Control, Records Control, Internal Audit, Nonconformity Control, Corrective Action and Improvement Action. Nevertheless, as a government agency, UTeM needs to establish five management and support procedures. The procedures are Management Review, Budget, Internal Audit, Training and Customer Complaints.
To ensure QMS implementation in teaching and learning activities, UTeM has also developed a document that describes the processes that are categorized as core teaching and learning processes and support processes.
7. WHAT IS THE SCOPE OF QMS IMPLEMENTATION IN UTeM?
The scope of QMS Implementation in UTeM are:
a) Provision of Educational Services at Undergraduate & Postgraduate and Activities of Research Management;
b) Provision of Education Support Services.
8. WHAT ARE THE LEVELS OF AUDIT THAT NEED TO BE PASSED BEFORE UTeM IS CERTIFIED?
In general, there are two stages of audit that UTeM has to go through. The first is known as adequacy audit. This audit is conducted by the certification body to ensure that the documents required by the standard have been established. Second, the audit aims to check whether the standard requirements have been specified in the manuals and procedures. If all the standard requirements have been stated, then it can be said that the documents provided are sufficient and acceptable. Usually after that, then the documented QMS will be implemented. After a certain period, at least three months, the auditor will visit to conduct a compliance audit. This audit aims to ensure that the documented QMS is complied with and implemented as stated. To determine whether it has been implemented, the auditor will examine the records as an evidence.
Any findings of incidents that violate the Manual or procedures will be reported for correction. Once the correction has been implemented and accepted by the auditor, UTeM can be proposed to be given ISO 9001: 2015 certification for the scope applied for.
9. WHAT ARE THE APPROACH USED BY UTeM IN IMPLEMENTING MS ISO 9001: 2015?
UTeM uses a participatory approach by all UTeM’s staff. This is accomplished through the formation of a group of process owners from the operating units. Staff from various Faculties or Divisions together prepared and use the document as a UTeM QMS document. It is hoped that this appreciation of group and collective work will accelerate the initiative to obtain certification.
10. WHAT IS ACCREDITATION?
Accreditation and Recognition of UTeM Academic Programs (Accreditation Recognition) is a requirement for the University Management to mobilize efforts to obtain recognition for academic programs offered at UTeM. The recognition was obtained from the Public Service Department, Ministry of Higher Education and the Malaysian Engineering Accreditation Council. With the establishment of the Academic Program Accreditation Department at the Center for Strategic Management, Quality and Risk, efforts to obtain recognition have been centralized. Therefore, the formation of several committees such as the UTeM Accreditation Steering Committee has a role to monitor the status and progress of UTeM degree recognition implementation initiatives to ensure that the goals pursued are achieved.
PPSKR has organized a series of workshops / seminars to assist the faculty in the process of preparing the Accreditation Document by inviting speakers from the Public Service Department, Department of Higher Education, Board of Engineers Malaysia and other entities involved in this accreditation process. The purpose is to ensure that the documents provided comply with the guidelines set by the Professional Bodies.
11. WHAT IS CONTAINED IN THE ACCREDITATION DOCUMENT?
To ensure that the information in the contents of the Accreditation Document is complete and comply such as information on UTeM policies and procedures, PPSKR has established an Accreditation Database. All faculties can access it when they need the latest information in preparing Accreditation documents.
12. WHO EVALUATED UTeM’s PROGRAM BEFORE IT WAS RECOGNIZED?
After the Accreditation documents were submitted to the Professional Body, an Assessment Visit to UTeM was held by panels of assessors formed by the Public Service Department, Ministry of Higher Education and the Malaysian Engineering Accreditation Council. The purpose of this visit is to evaluate the effectiveness of the learning and teaching system offered by a faculty before it is recognized.