Functions of the ISO Management Department

• Manage, administer, coordinate and operate activities related to the Quality Management System (QMS) at UTeM based on the new ISO 9001: 2015 standard including the creation, amendment and cancellation as well as disposal of work procedures;
• Develop manuals and implementations based on the latest version of the Malaysian Standard;
• Manage new SPK Document Control and procedures according to ISO 9001: 2015 standards in intranet and physical files;
• Manage the preparation of course and training requirements related to MS ISO 9001:2015; and
• Manage the presentation of the QMS management study report.

• Managing ISO Internal Assessments at the University level;
• Planning, managing and implementing Data Analysis and Evaluation for the Staff Satisfaction Index;
• Assisting in Customer Feedback management;
• Manage Improvement Actions for the assessments carried out;
• Managing Non-Compliance & Corrective Actions;
• Manage meetings related to Internal Assessment;
• Manage and coordinate ISO External Assessments at the University level;
• Manage meetings related to External Evaluation; and
• Manage the procurement of Certification Body contracts.