Accreditation of an academic program is official recognition by an accreditation body such as MQA, EAC or ETAC which confirms that a program meets the set quality standards of higher education.

Accreditation guarantees the quality of education, protects the interests of students and ensures that graduates' qualifications are recognized nationally and internationally.

Types of accreditation include:

1. Provisional Accreditation is an assessment to determine whether a proposed program meets minimum quality standards before it is offered.
2. Full Accreditation is an assessment to ensure that teaching, learning and all related activities for a program that has received Provisional Accreditation meet the set quality standards.
3. Compliance Assessment is an assessment to monitor and ensure the maintenance and improvement of an accredited program.

Applications are usually made during the first cohort of students entering their final year of study, subject to the requirements of the Accreditation Body.

Accreditation status can be checked via the official MQR website .

Risk is something that is expected to happen in the future and has an impact on the objectives to be achieved. Risk Management is internal controls or additional controls created to prevent the occurrence of risks that could prevent an objective to be achieved.

Each Responsibility Center (RC) is responsible for identifying risks related to their respective operations, assessing the level of impact and likelihood of occurrence, and planning appropriate mitigation measures. Risk management at the RC level shall be managed and monitored by the Head of the Responsibility Center according to the type of risk and controls that have been established.

Yes. The University Risk Management Manual is provided to assist all PTj in implementing risk management systematically and effectively.

Proposal papers involving administrative routines such as the appointment of external examiners, academic course offerings each semester and reporting papers do not require PPSKR review. Please refer to Administrative Circular No. 1/2025: Improvements and Amendments to the Strategic Acculturation Form, Rating, SDG, Higher Education Roadmap and Risk (BESTARI) at Universiti Teknikal Malaysia Melaka for more information.

SPK ISO 9001:2015 is an international standard framework that ensures that university administrative processes are implemented in a quality, systematic and consistent manner. It is important to ensure compliance, efficiency and continuous improvement in university operations.

ISO Internal Audit and External Audit at UTeM are coordinated by the ISO Management Department, Pusat Perancangan Strategik, Kualiti dan Risiko(PPSKR). This audit is carried out once a year to assess the level of compliance and effectiveness of the implementation of the Sistem Pengurusan Kualiti (SPK) according to the requirements of the MS ISO 9001:2015 standard. The implementation of the audit will be officially announced through the PPSKR, UTeM Info announcement as well as an official letter for action and attention of all Pusat Tanggungjawab (PTj) and Pusat Berkuasa Univerisiti (PBU) involved.

MS ISO 9001:2015 is an international standard for Quality Management Systems (QMS). It sets out the requirements for:

1. Provide products and services consistently;
2. Ensure compliance with customer requirements as well as relevant legal and regulatory requirements;
3. Improve customer satisfaction through effective system implementation;
4. Promote continuous improvement in organizational processes and performance;
5. Assess and address risks and opportunities related to organizational objectives;
6. Allows the organization to demonstrate compliance with quality management system requirements.

The implementation of MS ISO 9001:2015 at UTeM is important to implement because it provides confidence and trust to customers and stakeholders. It proves the ability of the university's key processes such as teaching and learning, research, consulting and community service in consistently meeting their needs and expectations, while also increasing the level of customer satisfaction and UTeM's visibility to external parties.

Each staff is responsible for complying with the quality management system as specified in the defined scope of implementation. This includes adherence to established procedures and work instructions when performing the organization's core functions to ensure that customer needs are met and satisfaction is achieved. Relevant records must be maintained consistently as objective evidence of compliance with the system.

To maintain this certification, UTeM must:

1. Comply with the requirements and requirements of the MS ISO 9001:2015 Standard;
2. Updating processes and documents;
3. Conduct internal audits once a year and according to schedule;
4. Take corrective action against nonconformities (NC);
5. Implement a Management Review by holding a review meeting at least once a year with the University's Top Management;
6. Evaluate the performance of the Quality Management System, quality objectives and customer feedback;
7. Make continuous improvements and improvement actions based on audit results, complaints and data analysis;
8. Implement record and document management and ensure records and documents are controlled and updated;
9. Ensure records are kept as evidence of system compliance;
10. Implement awareness activities and ensure the involvement of Top Management and staff in the University's Quality Management System;
11. Conduct audits with certification bodies.

Strategic Thrust 1 (ST1): Empowering TVET, Launching Careers
Strategic Thrust 2 (ST2): Promoting RICE, Generating Income
Strategic Thrust 3 (ST3): Championing Human Services, Inviting Wellbeing
Strategic Thrust 4 (ST4): Sparking a Vibrant Ecosystem, Sustaining Universities
Strategic Thrust 5 (ST5): Developing Value, Engaging Prosperity

Documents related to the UTeM Strategic Plan can be accessed through the Strategic Plan Development & Management Division Publications . If you need assistance, please contact the Strategic Plan Development & Management Department.

Focus 1: Preparing the Nation's Best Talent
Focus 2: Academic and Campus Citizen Credibility
Focus 3: Knowledge Transfer and Sharing
Focus 4: Internationalization of Higher Education
Focus 5: Governance and Leadership
Focus 6: Financial Sustainability of IPT
Focus 7: Infrastructure, Digital and Campus Wellbeing

Documents and infographics related to the Higher Education Roadmap can be accessed through the Publications of the High Impact Initiative Management & Monitoring Department or directly on the Ministry of Higher Education website .

Global rankings (e.g. QS and THE rankings) are systems of comparison between universities around the world based on specific criteria such as reputation, research, teaching and internationalisation. They are important for demonstrating the level of excellence of universities, attracting international students and opening up opportunities for global collaboration.

Academic Staff: Publish quality articles, establish international collaborations and assist in the preparation of Academic Reputation (AR) and Employer Reputation (ER) data.

Support/Administrative Staff: Assist in the preparation of data for submission to the rating agency, provide quality services and support to students.

Students: Participate in exchange (mobility) programs, become university ambassadors, get involved in research and innovation programs.

The number and impact of publications (e.g. Scopus/WoS indexed journals) are a benchmark for the strength of research within a university. Articles with a high number of citations indicate the quality of the research and enhance the university's reputation globally.

1. Enhance the image and reputation of the university;
2. Attracting international students and lecturers;
3. Opening up opportunities for research collaboration and international funding; and
4. Providing added value to graduates in the job market.